Shipping & Returns

• In-stock items: orders confirmed and paid before 14:00 IST (Mon–Sat) are normally despatched the same day from our Mumbai depot.
• Non-stock / indent items: despatch timelines are confirmed on the quotation and depend on manufacturer lead times.
• Breakdown requirements: call our commercial desk for priority handling and same-day courier options.

We ship pan-India through reputed courier, surface transport, and air cargo partners. Freight is charged at actuals unless included in the quotation. You may also nominate your own transporter.

Tracking details are shared by email or WhatsApp once the consignment is booked.

Bearings are despatched in original manufacturer packaging, protected for transit. Each consignment includes a tax invoice, e-way bill where applicable, and Mill Test Certificates or manufacturer documentation where available.

Please inspect consignments on receipt. Any of the following must be reported within 48 hours of delivery, with photographs:

• Visible transit damage to packaging or product.
• Short supply or missing items against the invoice.
• Wrong part number, brand, or suffix supplied.

Note any visible damage on the carrier’s delivery receipt before signing.

Returns are accepted only with prior written approval (a Return Authorisation from our sales team) and within 7 days of delivery. Returned products must be:

• Unused, unmounted, and in original, unopened and undamaged manufacturer packaging.
• Accompanied by a copy of the invoice and the Return Authorisation reference.

Returns for reasons other than our error may attract a restocking charge of up to 10% of the invoice value, and return freight is borne by the customer.

• Special-order, indent, or imported items procured specifically for your order.
• Products that have been mounted, used, greased, or modified.
• Products with opened or damaged original packaging (other than transit damage reported on time).
• Super-precision and matched-set bearings once the set is broken.

Where an error is ours — wrong item, short supply, or transit damage reported on time — we will replace the item at no cost or issue a credit note or refund. Approved refunds are processed to the original payment method within 7–10 business days of receiving and inspecting the returned goods.

Bearings that fail in service are covered by the manufacturer’s warranty only. Send us the failed bearing with application details and we will coordinate failure analysis with the manufacturer. See our Terms & Conditions for warranty exclusions.

Email sales@volkstransmission.com with your invoice number, part numbers, quantities, and photographs, or call +91 22 4976 5800 (Mon–Sat, 10:00–19:00 IST).